Frequently asked questions (FAQs)

Frequently Asked Questions

  1. Where is WorstNights based?
  2. Where are your products shipped from?
  3. How can I pay for my order?
  4. How long will it take me to get my order?
  5. How can I check the status of my order?
  6. Can I cancel or change my order?
  7. Can I exchange my order?
  8. How do I return my order?
  9. What do I do if my order is damaged?

 

  • Where is WorstNights based?

Our office is located in Vicenza, Italy. 

 

  • Where are your products shipped from?

We ship from 7 warehouses around the US, and 3 are in Italy for shipping all over Europe. With so many shipping centers across the World, we provide some of the fastest, most affordable delivery options in the industry.

 

  • How can I pay for my order?

WorstNights currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

 

  • How long will it take me to get my order?

For Free Shipping, you should receive your order within 6-10 Business days.

For Expedited, you should receive your order within 2-6 Business days.

Also check out our Shipping Policy.

 

  • How can I check the status of my order?

       We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You will also get email updates on where your order is and when we expect it to get to you. you will also be sent a tracking number. 

 

  • Can I cancel or change my order?

       We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our contact page, just let us know your order number and we will begin your return process.

 

  • Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our contact page and make a new purchase for the item or items you want through our site.

 

  • How do I return my order?

Returns and exchanges are accepted for all items within 30 days of purchase. Please visit our contact page to initiate the returns process.

 

  • What do I do if my order is damaged? 
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a  You may contact our customer service team here.